Terms of service
Last updated: July 2026
1. Introduction and Acceptance of Terms
Welcome to KODA (“we”, “us”, or “our”). By accessing or using our website at mykodashop.com (“Site”), placing an order, or otherwise engaging with our services, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before proceeding.
If you do not agree to these Terms, please do not use our Site or services.
2. Use of Website
You may use our Site for lawful purposes only. You agree not to:
Use the Site in any way that violates applicable Australian or international laws or regulations;
Transmit any unsolicited or unauthorised advertising or promotional material;
Attempt to gain unauthorised access to any part of the Site or its related systems;
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site.
We reserve the right to restrict or terminate access to the Site at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
3. Customer Responsibilities
You are responsible for ensuring that:
All information you provide to us (including contact details, delivery address, and payment information) is accurate, current, and complete;
You maintain the confidentiality of any account credentials;
You notify us promptly of any unauthorised use of your account or any other security breach.
We are not liable for any loss or damage arising from your failure to comply with these responsibilities.
4. Product Descriptions and Availability
We make every effort to ensure that product descriptions, images, and specifications on our Site are accurate. However, we do not warrant that product descriptions or other content are entirely error-free, complete, or current.
Product availability is subject to change without notice. If a product you have ordered becomes unavailable after your order is placed, we will notify you as soon as practicable and offer a suitable alternative, a store credit, or a full refund.
5. Pricing and Payment Terms
All prices displayed on our Site are in Australian Dollars (AUD) and are inclusive of GST where applicable, unless otherwise stated.
We reserve the right to amend pricing at any time without prior notice. The price applicable to your order is the price displayed at the time you complete your purchase.
Payment is required in full at the time of ordering. We accept payment via the methods displayed at checkout. By submitting your payment details, you confirm that you are authorised to use the selected payment method.
In the event of a pricing error, we reserve the right to cancel the order and issue a full refund, notifying you promptly.
6. Shipping and Delivery
KODA ships Australia-wide. Estimated delivery timeframes are provided at checkout and are indicative only. Actual delivery times may vary depending on your location, carrier availability, and other factors outside our control.
KODA is not responsible for delays caused by events outside our reasonable control, including third-party carriers, customs processes, public holidays, weather events, or other circumstances beyond our control. KODA will work with customers and relevant delivery partners to resolve issues relating to lost, damaged, or delayed deliveries.
If your order is lost or significantly delayed, please contact us and we will work with our fulfilment partners to resolve the matter promptly.
7. Fulfilment Partners and Suppliers
Some products available through KODA may be fulfilled through trusted third-party suppliers and fulfilment partners.
We carefully select our suppliers to help provide quality products and reliable service. However, certain aspects of fulfilment, including manufacturing, packaging, and delivery handling, may be managed by third parties.
KODA remains responsible for assisting customers with concerns relating to their orders and will work to resolve issues in accordance with applicable Australian Consumer Law.
8. Pet Product Responsibility
KODA provides products designed for pets and everyday use. Customers are responsible for ensuring that products are suitable for their individual pet, environment, and circumstances.
Customers should follow all product instructions and supervise pets when introducing new products.
KODA is not responsible for injuries, damage, or issues caused by incorrect use, improper installation, failure to follow instructions, or use of products outside their intended purpose.
9. Returns, Refunds and Exchanges
KODA aims to provide quality products and a positive customer experience.
We do not offer refunds or exchanges for change-of-mind purchases or incorrect product selection unless otherwise required by Australian Consumer Law.
Products must be returned in their original condition where a return is approved. Products that have been used, damaged, modified, or altered may not be eligible for return unless required under Australian Consumer Law.
If a product arrives damaged, defective, incorrect, or does not meet consumer guarantees under Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.
Customers must contact KODA before returning any product and provide relevant information, including photos or details of the issue, so we can assess the request and provide appropriate assistance.
Nothing in this policy excludes or limits any rights available to customers under Australian Consumer Law.
10. Consumer Guarantees Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
11. Limitation of Liability
To the maximum extent permitted by law, KODA’s liability for any claim arising out of or in connection with your use of our Site or purchase of our products is limited to the amount you paid for the relevant product(s).
We are not liable for any indirect, incidental, special, or consequential loss or damage, including loss of profits, loss of data, or loss of opportunity, arising from your use of our Site or products, except where such liability cannot be excluded under Australian Consumer Law.
12. Accuracy of Website Information
We endeavour to keep the information on our Site accurate and up to date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, or services contained on the Site for any particular purpose.
Any reliance you place on such information is strictly at your own risk.
13. Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of KODA or its content suppliers and is protected by applicable Australian and international intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.
14. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information. Our Privacy Policy forms part of these Terms.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for the resolution of any disputes arising under or in connection with these Terms.
17. Contact Us
If you have any questions, concerns, or feedback regarding these Terms, please contact us:
Business Name: KODA
Website: mykodashop.com
Email: mykodashop@gmail.com
Location: Australia