Shipping policy

Last updated: July 2026

1. Shipping Areas

KODA currently ships to addresses within Australia.

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational factors.

Orders are not processed or dispatched on Australian public holidays unless otherwise indicated.

3. Delivery

Estimated delivery timeframes displayed on our website or at checkout are provided for guidance only.

Actual delivery times may vary depending on:

Your delivery location;

Carrier availability;

Weather conditions;

Public holidays;

High shipping demand; or

Other circumstances outside our reasonable control.

Delivery estimates are not guaranteed.

4. Shipping Costs

Shipping costs, where applicable, are calculated and displayed during checkout before your order is completed.

Any available free shipping promotions will be subject to the terms advertised at the time of the promotion.

5. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking updates are provided by the relevant delivery carrier and may not appear immediately after dispatch.

6. Delays

While KODA aims to dispatch and deliver orders as efficiently as possible, we are not responsible for delivery delays caused by events outside our reasonable control, including but not limited to:

Shipping carriers;

Severe weather;

Natural disasters;

Customs or regulatory inspections;

Public holidays;

Industrial action; or

Other unforeseen events.

We will make reasonable efforts to assist customers in resolving delivery issues with the relevant shipping provider.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete shipping information.

KODA is not responsible for delays, additional costs, failed deliveries, or lost parcels resulting from incorrect or incomplete delivery information provided by the customer.

8. Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us as soon as reasonably practicable after becoming aware of the issue.

We may request supporting information, including photographs of the product, packaging, or delivery details, so that we can investigate the matter with our fulfilment and shipping partners.

Where required under Australian Consumer Law, appropriate remedies will be provided.

9. Multiple Shipments

Where an order contains multiple products, items may be shipped separately depending on product availability, warehouse location, or fulfilment requirements.

Customers will not be charged additional shipping costs unless clearly disclosed before purchase.